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Duty Team Service

DUTY TEAM

We are aware that it can be difficult for patients to make an appointment to see a GP or Nurse for a medical emergency on the day. We are also aware that the urgent appointments are being used for non-urgent conditions or inappropriate bookings.

 

If you require an appointment as a medical emergency that cannot wait - you will now be assessed by the “Duty Team” and then given the most appropriate appointment or advice. 

The Duty Team will consist of one GP and an experienced Duty Nurse who will assess the nature of your condition and book the most appropriate appointment for you. 

Your call will be dealt with by our experienced reception team who will ask you for a brief summary of your condition and this information will assist the duty team when returning your call. 

You will then be put on the Duty Team list and the Duty GP or Nurse will call you back within 2 hrs hours who will then assess your medical need and either:  

Give you advice over the telephone

Make an appointment in the Minor Illness Clinic with the nurse.

Make an appointment with a GP  



If you have any feedback we would be happy to hear your opinions.


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website