Friends and Family Report May 2019
Friends and Family Test (FFT)
Background and Purpose
The FFT is a feedback tool that supports the fundamental principle that people who use NHS Services should have the opportunity to provide feedback on their experience at the surgery so that it can be used to improve services.
The introduction of the FFT across all the NHS services is an integral part of Putting Patients First, the NHS England Business Plan for 2013/14 – 2014/15. The results will be published each month on our website and the NHS Choices website.
The results of the FFT will be published so that patients and members of the public can see how their local services are viewed by those who have used them. This can be viewed
Wickham Surgery will provide the opportunity for people who use the practice to give anonymous feedback through the FFT by:
- Paper and pen
- Website entry (click here)
- Online check in System
All patient feedback and practice information remains confidential and will not be shared or made public without your permission.